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EF-WFM

$70.00 / day for 7 days

EF-WFM is a comprehensive workforce management tool designed for call centers. It leverages historical data to generate accurate forecasts of call volumes and other workload demands. Using these forecasts, the tool efficiently schedules agents, ensuring optimal coverage and resource allocation to meet service level objectives while maximizing operational efficiency.

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Description

EF-WFM is a comprehensive workforce management tool designed for call centers. It leverages historical data to generate accurate forecasts of call volumes and other workload demands. Using these forecasts, the tool efficiently schedules agents, ensuring optimal coverage and resource allocation to meet service level objectives while maximizing operational efficiency.

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