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EF_PCS

$18.00 per month charged for 1 year

ExpertFlow Post Call Survey Solution license charged per concurrent agent. Valid for 2500 interactions per agent per month.

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Description

Get customer feedback by triggering surveys via voice (IVR), SMS or web. Call center surveys can be happened as part of the call if the agent or script forwards the call to the survey or alternatively, at the end of the call as a separate follow-up survey. Available for all Cisco contact center platforms including Express UCCX, Enterprise UCCE and Packaged CCE. More information

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