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EF_Oracle_Siebel_CRM_CTI_Connector

$27.00 per month charged for 1 year

Subscription license for Oracle Siebel CTI Connector. Charged per concurrent agent.

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Description

Integration between Cisco Contact Center and Oracle Siebel CRM

The embedded CTI (Computer Telephony Integration) Connector provides call and agent state controls within the Siebel Communication Toolbar, eliminating the need for agents to switch between applications. This third-party CTI link happens at the server level between Siebel Communications Server and Finesse Server, so no component needs to be installed/ configured on the agent’s side. More information

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